Mountain Clear Answers
Will I have the same cleaner for every visit?
We strive to provide the same cleaner for each visit when possible. If your regular cleaner is unavailable, a qualified replacement will be sent to ensure consistent service.
How do you access my home or office?
We access your space via an agreed-upon method, such as a physical key, lockbox code, or front desk permission.
Are there any specific cleaning exclusions?
For the best results, we exclude tile grout and bathroom mold removal from our standard services, recommending a specialist for these specific issues.
What payment methods do you accept?
We accept payments through cash, Venmo, or Zelle for your convenience.
What is your cancellation policy?
A $70 cancellation or lockout fee applies if a service is cancelled within 48 hours of the scheduled appointment.
What are the benefits of recurring cleaning?
Recurring cleaning ensures your environment remains consistently tidy and maintained, saving you time and reducing stress in your daily routine.
What is your refund policy?
We do not offer refunds after service is provided. However, if you have concerns, please report them within 48 hours. A cleaner will return within 48 hours to address the specific areas of concern.