FAQs
- 01
We do our best to send the same house cleaner to your home for a recurring cleaning service. If certain cleaners are unavailable we make sure that your appointment is honored with another Bear Mountain cleaners
- 02
Just let us know your preference. If you would like to issue us a key for future cleanings, it can be handed to your cleaners. We are also happy to access a lockbox or obtain keys from the front desk of your building when given permission.
- 03
To remain affordable in terms of the service time, we do not clean tile grout. If you require serious help, we'd recommend looking into and hiring a Tile & Grout Cleaning Service. For health concerns, we do not clean away bathroom mold. A mold removal specialist would be better equipped for this service, and they can provide assurance that the mold will be safely and surely taken care of.
- 04
Accepted payment options include cash, check, Venmo or Zelle.
- 05
Because we organize and coordinate all of our appointments a few days in advance, a late cancellation fee of $70 will be applied to commitments cancelled within 48 hours of the agreed upon appointment date.
This fee also applies if our cleaners are unable to enter the home. For example, if the client is not home or if no access is otherwise provided or arranged.
- 06
Regular, recurring home cleaning services are truly better for your stress level and they an immeasurable sense of accomplishment. Imagine going into a new week or springing into the weekend with an already clean and tidy home!
With Bear Mountain Cleaning recurring cleaning services we aim to provide an incredible peace of mind, the more familiar they are with your home and your preferences.
- 07
As a cooperative, all payments are managed directly by every cleaning partner and cleaning professional. We do not and cannot offer refunds after payment has been rendered for services provided. In case your cleaner falls short of your expectations please let us know within 48 hours and your cleaner can return inside 48 hours to make things right. Our customer service team will be happy to make things right only if you contact us within 48 hours of your initial appointment.